Refund policy
At Bajluxe, we strive to ensure that you’re completely satisfied with your purchase. If for any reason you are not fully content, please review our return policy guidelines below.
1. Returns Eligibility
- Items must be returned within 30 days of the delivery date.
- To be eligible for a return, items must be unused, unworn, and in their original packaging, including all tags, dust bags, and accessories.
- Items that are damaged, soiled, or altered will not be accepted.
2. Non-Returnable Items
Certain items cannot be returned for hygiene or custom reasons:
- Personalized or customized items
- Sale or clearance items (unless damaged or faulty)
- Gift cards
3. Return Process
- Request a Return: Contact our Customer Service team at [support@bajluxe.com] with your order number and reason for return.
- Approval & Instructions: Once your return is approved, we’ll provide instructions on how to send your item(s) back to us.
- Shipping Costs: The customer is responsible for return shipping costs unless the item was received damaged or incorrect.
4. Refunds
- Once we receive and inspect your return, you’ll be notified of the approval status.
- Approved returns will be refunded to your original payment method within 5-10 business days.
- Original shipping costs are non-refundable.
5. Exchanges
If you’d like to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Incorrect Items
In the rare instance that you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a full refund.
For any further questions or concerns, please reach out to us at [support@bajluxe.com]. Thank you for shopping with Bajluxe—where luxury meets satisfaction.